Shipping is made either through FedEx or LTL Freight Truck

FedEx criteria are as follows:
A. Girth must be under a total of 130″ and under 103″long. (Dimensions rounded up to the nearest inch), Girth = 2H + 2W + 1L (2 times height + 2 times width + length).
1. A board that is 15/16″ thick X 7.5″ wide X 55-1/4″ long has a girth of 74″ (2×1″ + 2×8″ + 56″).
B. Weight must be under 70Lbs to a residence or under 150Lbs to a commercial business.
1. Commercial business is according to city zoning ordinance excluding home business, schools, and churches.
C. FedEx shipping charges = $25 packaging/handling + $1/Lb.

Freight criteria and charges:
A. Any size order can ship via freight truck.
1. Orders under 500Lbs and under 12′ long have a standard rate that BEGINS at $175 to a commercial business and $250 to a residence.
B. Upcharges
1. Shipments over 12′ long have an upcharge of $90.
2. Metro zones have an upcharge of $90.
C. Shipping Rates do NOT include unloading or delivery into home (customer is responsible for unloading their order from the truck);
1. Any receiving party that authorizes the use of a lift-gate or inside delivery is responsible for additional charges applied to the original order.
D. Shipment may be arranged to be picked up at a nearby shipping terminal in your area at the commercial delivery rate.

METRO zip codes:
CA – 94102, 94103, 94104, 94107, 94108, 94109, 94111, 94123, 94133
DC – Begins with: 200, 201, 202, 203, 204, 205
Florida Keys – 33001, 33036, 33037, 33040, 33041, 33042, 33043, 33044, 33045, 33050, 33051, 33052, 33070
Houston – Begins with: 770, 772
MA – Begins with: 021, 022, 024, 025, 026
MD – Begins with: 206, 207, 208, 209, 210, 211, 212, 220, 221, 222, 223
MI – Begins with: 498, 499
NY – Begins with: 100, 101, 102, 103, 104, 105, 106, 107, 108, 109, 110, 111, 112, 113, 114, 115, 116, 117, 118, 119

Return Policy

Every effort has been taken to provide you with quality materials as per your phone order. If within 24 hours of receiving your shipment you decide that the materials fail to meet your requirements, our return policy is as follows: 100% return guarantee for refund or credit on the purchase price of materials received back at Rare Earth Hardwoods in unaltered, original condition. All freight charges are the sole responsibility of the purchaser and cannot be refunded.